IT Support Specialist

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Location: Knoxville, TN (travel to Kingsport, TN, < 20%)

Type: Full-time, Non-Exempt (OT-eligible)

Department: IT

Reports to: IT Manager / Director of Operations

 

Position Summary

Join our small, cloud-centric team supporting an engineering design company. You’ll handle day-to-day end-user tickets, prepare and deploy laptops, and help keep devices compliant between two office locations in East Tennessee.

 

Responsibilities

• Frontline help desk (Tier 1): Password resets, MFA prompts, basic M365 support (Outlook/Teams/OneDrive), printers, and common Windows issues. Document and track helpdesk tickets and escalated when needed.

• Device setup & lifecycle: Receive/inventory hardware, apply asset tags, wipe/reimage reused laptops, run Autopilot enrollments, verify BitLocker and compliance before hand-off.

• Intune assignments: Deploy app/software packages and updates; monitor status and rerun failed installs.

• Vendor coordination: Open and track support tickets with software vendors, provide logs/screenshots, join remote sessions as needed, and document outcomes in ticketing notes.

• Compliance: Work from checklists to confirm encryption, patch status, and screen-lock settings; assist with simple evidence collection (screenshots/exports) for CMMC.

• Accounts & access (templates): Create/disable users and group membership using standard request templates in Entra ID (Azure AD).

• Knowledge & documentation: Update quick guides and how-tos as you learn; keep asset records accurate.

 

Required Qualifications

• High school diploma or equivalent (GED)

• 0–2 years in IT support (internship, service desk, school help desk, or equivalent hands-on experience).

• Comfort with Windows 10/11 basics, Microsoft 365 apps, and common troubleshooting steps.

• Customer-friendly communication, note-taking, and a habit of following checklists/SOPs.

• Willingness to learn Intune/Autopilot and security basics (encryption, patches, least privilege).

 

Preferred Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field;

• Bachelor’s degree

• Exposure to Intune/MEM, Autopilot, Entra ID, Defender for Endpoint.

• Basic PowerShell (copy/paste scripts, simple edits).

• Azure/Microsoft certs (AZ-900, MD-102, SC-900) or CompTIA A+—or interest in earning within 6–12 months.

• Any familiarity with GCC-High/CMMC concepts.

 

Work conditions

• Role requires the ability to lift and move equipment weighing up to 40 pounds as part of regular job duties

• Travel < 20% between Knoxville and Kingsport, TN

• Occasional after-hours maintenance windows

• Work will be performed in a Controlled Unclassified Information (CUI) environment; adherence to security protocols and handling requirements is mandatory

• Employment is contingent upon successful completion of a background check and drug screening

• Must be a U.S. Person (citizen or lawful permanent resident) in order to meet ITAR compliance requirements

 

Success metrics

• Close 15–20 Tier-1 tickets/week average with solid notes.

• >90% first-contact resolution for common issues (password/MFA, Outlook, printer).

• Asset records updated within 1 business day of device moves/issuance.

 

Compensation & benefits

• Hourly Rate: $20–$24/hour base rate

• Overtime eligible

• 10 Paid Holidays

• Paid Time Off (PTO)-accrued

• 401(k) with up to 100% match on first 4% of employee contributions

• Medical PPO (HSA eligible)

• Dental coverage

• Vision coverage

• Hybrid work schedule flexibility

• Reimbursement for approved travel and training expenses

 

Equal Opportunity

Employment with Integral Engineering Group is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Integral Engineering Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

How to apply

To apply, submit your resume via postings on LinkedIn or Indeed or send your resume to Careers@iegroup-llc.com by October 12, 2025, to ensure full consideration.

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